Travel Director- Lead

Supports the company’s goals of providing our clients with a quality incentive product with the highest degree of professionalism.

Oversees the entire program onsite with clients and suppliers in order to execute the incentive program that was sold to the client.

Are you looking for a new and exciting opportunity with a company that knows the incentive travel industry like no other? Where hard work and professionalism bring you to the highest level of industry education available and employees are considered our greatest asset?

Landmark Incentive Marketing, Inc. has been a leader and pioneer in the incentive travel and marketing industry for nearly 45 years. Simply put, Landmark is the foremost company for unique incentive marketing concepts with customers from all over North America.  With our innovative marketing strategies and unforgettable, exclusive trips, we are considered the best. It’s that simple

We strive towards a professional and service-oriented culture, where a “can do” attitude prevails. While maintaining our position of leadership within the industry, we also focus on sharing strategies and knowledge to raise the standards for all of our colleagues. Above all, we promote teamwork and commitment to one another and to our valuable clients. We believe our clients have opportunities, and we have solutions.

Department: Travel Staff

Reports To: Travel Director Manager

Responsibilities Include:
  • Position one day prior to in destination to prepare for group arrival
  • Meets with all suppliers and reconfirms all details of the program in either a Pre Con Meeting or a Phone Call to supplier
  • Prepares TD Schedule onsite and assigns job responsibilities
  • Sets the schedule for the Hospitality Desk and assigns other travel staff and local desk sitters with hours for working the desk
  • Prepares welcome letters and all welcome information prior to group arrival
  • Communicates with other travel staff, clients and office on any updates to the program
  • Holds daily staff meetings onsite to review the days itinerary and any outstanding issues that need to be handled and assigns staff to these issues
  • Reviews the LOG daily to ensure all issues have been handled and completed on a timely basis
  • Supervises onsite all events, functions, tours, etc to ensure the highest level of service for clients and participants
  • Works closely with all suppliers onsite to ensure timeliness, accuracy, and highest levels of service for all tours, events, functions, etc.
  • Responsible for reviewing all billing onsite and ensuring accuracy in all financial charges. In addition, completing all billing and financial trip report and returned to the office within 5 days of completion of trip
  • Works as liaison with the client onsite to ensure all needs are met in a timely and accurate manner
  • Responsible for preparing all departure and return information for entire group – and working with all suppliers to ensure a smooth departure
  • Attend the TD Briefing 3 days prior to group departure
  • Review entire TD book from start to finish to ensure complete knowledge of the entire program
  • Attend Post Trip Review and 45 Day Review for all trips assigned as lead
  • Prepare Post Trip Report and Staff Evaluations after the trip is complete
Job Skills Required:
  • College Education
  • Microsoft Office Suite - especially Excel
  • Prior Travel Director experience and corporate event planning
  • Broad destination knowledge is a plus.

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