Are you looking for a new and exciting opportunity with a company that knows the incentive travel industry like no other. Where hard work and professionalism bring you to the highest level of industry education available and employees are considered our greatest asset?
Landmark Incentive Marketing, Inc. has been a leader and pioneer in the incentive travel and marketing industry for over 50 years. Simply put, Landmark is the foremost company for unique incentive marketing concepts with customers from all over North America. With our innovative marketing strategies and unforgettable, exclusive trips, we are considered the best. It’s that simple.
We strive towards a professional and service-oriented culture, where a “can do” attitude prevails. While maintaining our position of leadership within the industry, we also focus on sharing strategies and knowledge to raise the standards for all of our colleagues. Above all, we promote teamwork and commitment to one another and to our valuable clients. We believe our clients have opportunities, and we have solutions.
Reports To: Operations Manager
Plan and deliver world-class incentive travel programs with an emphasis on creativity, high quality standards, and profit maximization.
Provide clients with absolute best customer service that exceeds their expectations by serving as their primary contact on all aspects of the program from registration to budgeting.
Act as the main point of contact for all supplier partners in the development of program specifications including function event orders inclusive of food and beverage, audio-visual and décor; managing hotel room blocks and attrition deadlines, payment schedules and final accounting.
Negotiate with suppliers and vendors to consistently optimize profitability without negative impact on the program requirements or guest/client satisfaction.
Lead travel program milestone meetings with internal teams to ensure team members understand expectations, responsibilities, and deadlines
Work in conjunction with the Air Department to communicate client and traveler requests throughout the registration process.
Manage all aspects of the event-related registration process including registration development and attendee communication.
Oversee the production of pre-trip mailing to all attendees containing all program travel-related information.
Liaison with Travel Director’s to ensure that all program details are transitioned thoroughly, ensure onsite deadlines are met, and travel staff is equipped with the knowledge required to service guests.
Collaborate with the Creative department to create inspiring program designs and accurate copywriting for all program-related materials.
Manage the program budget and post event reconciliation with accuracy and timeliness.
Communicate with Operations Manager through weekly meeting on daily priorities and status of programs
Job Skills Required:
College Degree is preferred, or minimum 1-2 years industry related experience
Possess a thorough understanding of the importance of excellent customer service
Comfortable with client facing activities and working with high-level executives
Excellent oral and written communication skills
Exhibit interdependent thinking, curiosity, keen attention to detail, exceptional organizational skills, adaptability in style, and ability to problem solve and be proactive
Ability to work effectively both independently and collaboratively
Proficient computer skills including Microsoft Office