Program Manager

Are you looking for a new and exciting opportunity with a company that knows the incentive travel industry like no other. Where hard work and professionalism bring you to the highest level of industry education available and employees are considered our greatest asset?

Landmark Incentive Marketing, Inc. has been a leader and pioneer in the incentive travel and marketing industry for nearly 45 years. Simply put, Landmark is the foremost company for unique incentive marketing concepts with customers from all over North America. With our innovative marketing strategies and unforgettable, exclusive trips, we are considered the best. It’s that simple.

We strive towards a professional and service-oriented culture, where a “can do” attitude prevails. While maintaining our position of leadership within the industry, we also focus on sharing strategies and knowledge to raise the standards for all of our colleagues. Above all, we promote teamwork and commitment to one another and to our valuable clients. We believe our clients have opportunities, and we have solutions.

Department: Operations

Reports To: Operations Manager

Responsibilities Include:
  • Serve as primary client contact on all aspects of program details, payment schedule and progress of registration
  • Review sold file thoroughly rechecking costing details and proposal inclusions. Confirm important segments of program itinerary such as functions space at the hotel, key event locations, etc.
  • Development of purchase orders for each supplier prior to the 90-day review meeting including all logistics of functions, pricing, and inclusions, update with all changes after review meeting and send to all suppliers, and update with all on-site changes upon completion of trip operation
  • Negotiate for best costs for hotel, event food and beverage, entertainment, transfers, activities, etc.
  • Prepare and update the program bible and menu grid
  • Complete client day-by-day prior to the 45-day review
  • Initiate check requests for suppliers as necessary and in a timely manner.
  • Confirm trip director travel arrangements to include: confirming air itineraries; hotel accommodations; and requesting advance checks
  • Schedule and attend trip director briefings
  • Prepare trip director books, assemble all on-site program materials prior to trip operation
  • Monitor receipt of post trip reports and route to office for all trips on applicable Operations team
  • Works to ensure all costs and any additional dollars incurred during the program are accounted for prior to accounting transfer: inclusive of client billing and supplier payment.
  • Administer creative pieces to include: routing and proofing of Winner’s Piece and Social Schedule; ordering “While Away” magnets; completing 10-day creative checklist for all on-site materials; and any other applicable trip inclusions
  • Works in conjunction with an Air Planner to communicate client and pax requests to the Air Planner and ensure they are fulfilled.
  • Oversee production of travel information kits and monitor PC on deadlines for mailing and pax calls
  • Coordinate rooming list information to include: monitor room block usage, making adjustments as necessary; prepares rooming list for hotel including participant special requests and deviations; reconciliation of hotel rooming list; correspond with the hotel on corrections and changes to rooming list
  • Assists in the training of the Program Associate and Program Coordinator role
  • Arrange and confirm all site inspections, if applicable. Negotiate all terms, costs and air seats.
  • Attending pertinent office visits for learning of information
  • Communicate with Operations Manager through weekly meeting on daily priorities and status of programs
Job Skills Required:
  • College Degree
  • Proficient computer skills including Microsoft Office
  • Highly organized and detail-oriented

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